Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: email address and screen name when you create an account
• Profile information: any profile details you choose to add
• Chat content: messages you post in chat rooms
• Usage data: how you interact with the Service, including which channels you visit
• Device data: browser type, operating system, and IP address

2. How We Use Your Information

We use the information we collect to:

• Operate and improve the Service
• Authenticate your identity and maintain your session
• Send you service-related notifications (e.g., authentication codes)
• Detect and prevent abuse, fraud, and other harmful activity
• Respond to your questions and requests
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors that help us operate the Service (e.g., hosting, email delivery)
• Legal authorities: when required by law or to protect the rights and safety of our users
• Business transfers: in connection with a merger, acquisition, or sale of all or part of our business

Messages you post in public chat rooms are visible to other users of the Service.

4. Cookies

We use cookies and similar technologies to operate the Service. These include session cookies for authentication, preference cookies to remember your theme setting, and analytics tools to understand how the Service is used. You can control cookie settings through your browser, though disabling cookies may affect functionality.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Chat messages may be retained to support moderation and safety. You may request deletion of your account and associated data by contacting us at hey@joincouch.com.

6. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information you transmit to us.

7. Your Rights

Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at hey@joincouch.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Couch is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top of this page when we do. Continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy? Contact us at hey@joincouch.com.

Couch Up, LLC